Level 3 Diploma in Customer Relationships

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Level 3 Diploma in Customer Relationships

499.00

This qualification consists of 6 mandatory units and 2 groups of optional units (39 optional units in total).

Mandatory units:

  • Organise and deliver customer service (L/506/2150)

  • Understand the customer service environment (Y/506/2152)

  • Resolve customers’ problems (K/506/2169)

  • Principles of business (D/506/1942)

  • Manage personal and professional development (T/506/2952)

  • Understand customers and customer retention (J/506/2910)

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 Units

Unit 1: Organise and deliver customer service

Unit 2: Understand the customer service environment

Unit 3: Resolve customers' problems

Unit 4: Principles of business

Unit 5: Manage personal and professional development

Unit 6: Understand customers and customer retention

Unit 7: Resolve customers' complaints

Unit 8: Communicate verbally with customers

Unit 9: Communicate with customers in writing

Unit 10: Promote additional products and/or services to customers

Unit 11: Exceed customer expectations

Unit 12: Deliver customer service to challenging customers

Unit 13: Develop customer relationships

Unit 14: Use social media to deliver customer service

 

What are the entry requirements?

 

Total cost: £499

BOOK YOUR COURSE NOW:

You can book this course by telephone Tel: 02089658255 (For immediate booking) or Online. Alternatively, you also can walk into our offices to book your course. All reading and exam materials will be provided upon completion of bookings