Level 3 Diploma in Customer Service Online


Level 3 Diploma in Customer Service Online


Last Updated: 02 Jun 2017

These qualifications cover Levels appropriate for learners at any stage of a career in Customer Service, from those who are just starting out - handling customer queries - to those responsible for an organisation's overall customer-service strategy - analysing customer feedback and planning improvements

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Unit 1: Organise and deliver customer service

Unit 2: Understand the customer service environment

Unit 3: Resolve customers' problems

Unit 4: Principles of business

Unit 5: Manage personal and professional development

Unit 6: Understand customers and customer retention

Unit 7: Monitor the quality of customer service interactions

Unit 8: Exceed customer expectations

Unit 9: Deliver customer service challenging customers

Unit 10: Support customer service improvements

Unit 11: Support customers through real-time online customer service

Unit 12: Manage the use of technology to improve customer service

Unit 13: Develop a social media strategy for customer service

Unit 14: Manage diary system

Unit 15: Provide reception services

Unit 16: Processing sales orders

Unit 17: Bespoke software


What are the entry requirements?


Total cost: £499


You can book this course by telephone Tel: 02089658255 (For immediate booking) or Online. Alternatively, you also can walk into our offices to book your course. All reading and exam materials will be provided upon completion of bookings